Privacy policy

1. Introduction

Hidden Depth respects your right to privacy and is committed to protecting the privacy of users of hiddendepth.ie (the “Website”) and complying with our obligations under the General Data Protection Regulation (the “GDPR”). We are aware that as a user of this Website you care about the security and privacy of your information. The purpose of this Privacy Notice (the “Notice”) is to outline how we deal with any personal data you provide to us while visiting this Website. You should not use this Website if you are not happy with this Notice.

By visiting this Website, you are accepting the terms of this Notice. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of those other websites. When we link to another website it does not constitute an endorsement of that website by Hidden Depth.

2. What information do we collect

2.1 We retain two types of information:

(a) “Non-Personal Data”

You can browse the Website without telling us who you are or revealing any personal information about yourself. Like most websites, we gather statistical and other analytical information collected on an aggregate and anonymous basis from all visitors to our Website. This “Non-Personal Data” comprises information that cannot be used to identify or contact you, such as your domain name, browser type, operating system, and information such as the website that referred you to us, the files you downloaded, the pages you visit, and the dates/times of those visits, and other anonymous statistical data involving the use of our Website.

(b) “Personal Data”

“Personal Data” is data that identifies you or can be used to identify or contact you. Personal Data is collected only with your knowledge and permission and is retained by Hidden Depth in a secure manner.

2.2 If you choose not to provide Personal Data, you can still browse and use the Website, but certain functions/services may not be available without providing the necessary Personal Data.

2.3 This Website does not use cookies to hold personally identifying information.

3. Purposes and lawful basis for which we hold and use your Information, including the retention periods

3.1 Non-Personal Data:

This information is used in an aggregate form to get a better understanding of how people use the website, e.g. which pages are most popular, which links people find most useful, etc. This helps us to improve the website and provide better information and support for those who use it. We also use cookies.

3.2 Personal Data:

(a) If you register with Hidden Depth for our newsletter or download an ebook/course you will be asked to provide personal data such as your e-mail address. The Company are relying on your consent (opt-in) as the legal basis for processing this data.

If you choose to opt-out, we will not retain any personal data relating to you. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each mailing.

(b) If you complete the “contact/call/email back/request for further information” option on our website, you will be asked to provide personal data such as your name, email address, and phone number. The Company are relying on legitimate interest as the legal basis for processing this data, and we will retain your details.

(c) If you are using the Customer Portal at https://support.hiddendepth.ie, you will be required to supply your company name, username/email and a password. The Company are relying on legitimate interest as the legal basis for processing this data, and we will retain your details.

(d) If we provide hosting, website care plans, website design or development services; we may require login details to your hosting service, domain registrar service and/or website CMS (Content Management System) to carry out work on your behalf. The Company are relying on legitimate interest as the legal basis for processing this data, and we will retain your details.

3.3 Personal Data is only collected from you if you voluntarily submit it to us.

4. Disclosure of Information to Third Parties

4.1 We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential as part of their contract with Hidden Depth and keep the information confidential.

4.2 We may also release your personal data where compliance with legal requirements is a necessity. We also reserve the right to enforce our site policies in order to protect our rights and the rights of other individuals in a manner that is safe and compliant with the law.

4.3 We may transfer your data outside the EEA. We use Hostbox (a Hidden Depth service) for web hosting. Media Temple is a company is based in the USA but are a member of the EU-US Privacy Shield, which is recognised by the EU as providing adequate safeguards for the transfer of personal data. Please refer to the Hostbox Privacy Policy for further reference. On occasions, we use Honest Bear (a Hidden Depth service, and white labelled reseller of Campaign Monitor services) for email marketing. Campaign Monitor company is based in Australia and has outlined their commitment to being GDPR here. Please refer to the Honest Bear Privacy Policy for further reference

5. Your Rights

5.1 Unless subject to an exemption (under the GDPR), you have the following rights with respect to your personal data: –

You can request any of this information by writing to the Data Protection Manager, Hidden Depth, 3015 Lake Drive, Citywest Business Campus, Dublin 24, Ireland. Please enclose proof of identity and as much specific information in order to assist us and Hidden Depth will reply within one month.

6. Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to track your usage of the Website and compile anonymous data about site traffic and site interaction so that we can offer better site experiences and tools in the future. This website uses Google Analytics, Mouseflow, CloudFlare and Sucuri to gather anonymous statistics about visitors to the site and which pages are visited.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

For more information on cookies, see our Cookie Statement.

7. Security

Hidden Depth takes its security responsibilities very seriously, including by employing appropriate physical and technical security measures, and generating awareness, and regular reviews of these responsibilities. We will take all reasonable precautions to prevent the loss, misuse or alteration of Personal Data you volunteer. Our website uses HTTPS to transmit information. You should note however, that Internet transmissions are never completely private or secure.

The principal motivation for HTTPS is authentication of the accessed website and protection of the privacy and integrity of the exchanged data while in transit. It protects against man-in-the-middle attacks. The bidirectional encryption of communications between a client and server protects against eavesdropping and tampering of the communication.[4] In practice, this provides a reasonable assurance that one is communicating without interference by attackers with the website that one intended to communicate with, as opposed to an impostor. Wikipedia definition of HTTPS

You accept that any information or message you send to the Website may be intercepted or read by others. You hereby acknowledge and accept that we have no responsibility and shall accept no liability whatsoever for loss, injury or damage occasioned by the interception by third parties of your transmissions, or the disclosure of information, nor do we offer any guarantees, warranties or indemnities as to the security or otherwise of any information which you volunteer.

Online payments are processed by Stripe. Please review their own privacy statement before usage.

8. Sale of Business

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Notice and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

9. Third Party Software

Hidden Depth makes use of third party software and we endeavour to ensure that they are GDPR compliant.

CRM: We partner with CapsuleCRM

Quotations: We partner with Quotient.

Email platform: GSuite

10. Changes to our Privacy Policy

This Privacy Notice will be the subject of change and the use of information that we gather shall be subject to the privacy notice in effect.

Contacting Us

If you have any questions regarding this privacy notice or any other matters relating to our privacy policy generally, you may contact us using the information below:

Data Protection Manager: Dave Meier
Address: 3015 Lake Drive, Citywest Business Campus, Dublin 24, Ireland
Email: [email protected]