New support requests
Support options
| Quotation | For project-based work | Set price |
| Hourly | Charged at the hourly rate | Rounded to 15 minutes |
| Bundle | 10, 20 or 30 hours. Valid for 12 months | Rounded to 1 minute |
| Recurring | Work on an ongoing schedule | Set price |
Examples
| Quotation | Hourly | Bundle | Recurring | |
| Edit an image | ❌ | ✅ | ✅ | ❌ |
| Add a new section to your website | ✅ | ✅ | ✅ | ❌ |
| Redesign the visuals on the website | ✅ | ❌ | ❌ | ❌ |
| Manage website security and backups | ❌ | ❌ | ❌ | ✅ |
| Improve the performance of your website | ❌ | ✅ | ✅ | ✅ |
Everyone has unique needs and preferences regarding web design services. To accommodate these diverse requirements, we provide four different billing options.
1. Quotation (Set Price)
Ideal for well-defined projects with specific deliverables and deadlines.
After discussing your project requirements, we’ll provide you with a detailed proposal and set price for the entire project. This option helps ensure that the project stays within budget and eliminates surprises in terms of cost.
- Predetermined project scope and price
- One-time payment or payment milestones
- Suitable for larger, well-defined projects
2. Hourly (Rounded to 15 minutes)
A flexible solution if you have smaller, infrequent tasks.
You’ll be billed based on the actual time spent on the work. Time is rounded to the nearest 15 minutes.
- Flexible for small tasks or ongoing support
- Billed based on actual time spent
- Time rounded to the nearest 15 minutes
3. Bundle (Rounded to 1 minute)
A cost-effective solution if you anticipate needing various tasks throughout the year.
You can purchase a set of 10, 20, or 30 hours at a discounted rate, with the flexibility to use these hours for tasks over 12 months. The time will be rounded to the nearest minute, making the most of your prepaid hours.
- Prepaid set of hours at a discounted rate
- Valid for 12 months
- Time rounded to the nearest minute
4. Recurring (Set Price)
Designed for those who require ongoing web design services on a regular schedule.
With a fixed monthly fee, you’ll receive consistent support. This is most suitable for ongoing, repeatable work such as website backups and maintenance, security scanning and protection, and optimization tasks.
- Predictable budget
- Fixed monthly fee for ongoing work
- Regularly scheduled tasks and updates
Example: Hourly vs Bundle
If you open a support request and it takes us 21 minutes to complete:
- The Hourly option would invoice for 30 minutes
- The Bundle option would use 21 minutes from your account