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Support options

QuotationFor project-based workSet price
HourlyCharged at the hourly rate Rounded to 15 minutes
Bundle10, 20 or 30 hours. Valid for 12 monthsRounded to 1 minute
RecurringWork on an ongoing scheduleSet price

Examples

QuotationHourlyBundleRecurring
Edit an image❌✅✅❌
Add a new section to your website✅✅✅❌
Redesign the visuals on the website✅❌❌❌
Manage website security and backups❌❌❌✅
Improve the performance of your website❌✅✅✅

Everyone has unique needs and preferences regarding web design services. To accommodate these diverse requirements, we provide four different billing options.

1. Quotation (Set Price)

Ideal for well-defined projects with specific deliverables and deadlines.

After discussing your project requirements, we’ll provide you with a detailed proposal and set price for the entire project. This option helps ensure that the project stays within budget and eliminates surprises in terms of cost.

  • Predetermined project scope and price
  • One-time payment or payment milestones
  • Suitable for larger, well-defined projects

2. Hourly (Rounded to 15 minutes)

A flexible solution if you have smaller, infrequent tasks.

You’ll be billed based on the actual time spent on the work. Time is rounded to the nearest 15 minutes.

  • Flexible for small tasks or ongoing support
  • Billed based on actual time spent
  • Time rounded to the nearest 15 minutes

3. Bundle (Rounded to 1 minute)

A cost-effective solution if you anticipate needing various tasks throughout the year.

You can purchase a set of 10, 20, or 30 hours at a discounted rate, with the flexibility to use these hours for tasks over 12 months. The time will be rounded to the nearest minute, making the most of your prepaid hours.

  • Prepaid set of hours at a discounted rate
  • Valid for 12 months
  • Time rounded to the nearest minute

4. Recurring (Set Price)

Designed for those who require ongoing web design services on a regular schedule.

With a fixed monthly fee, you’ll receive consistent support. This is most suitable for ongoing, repeatable work such as website backups and maintenance, security scanning and protection, and optimization tasks.

  • Predictable budget
  • Fixed monthly fee for ongoing work
  • Regularly scheduled tasks and updates

Example: Hourly vs Bundle

If you open a support request and it takes us 21 minutes to complete:

  • The Hourly option would invoice for 30 minutes
  • The Bundle option would use 21 minutes from your account

Open a support request